Frequently Asked Questions
Find answers to common questions about our cleaning services.
What areas do you serve?
We serve Trenton, NJ and surrounding communities including Hamilton, Ewing, Lawrence, and Princeton. Contact us to confirm service availability in your area.
Are your cleaners insured and background-checked?
Yes! All our cleaning professionals are fully insured and have passed comprehensive background checks. Your safety and peace of mind are our top priority.
What cleaning products do you use?
We use professional-grade, eco-friendly cleaning products that are effective yet safe for your family and pets. If you have specific product preferences or allergies, let us know!
How do I schedule a cleaning?
You can schedule a cleaning by filling out our contact form, calling us directly, or requesting a quote online. We'll get back to you within 24 hours to confirm your appointment.
Do I need to be home during the cleaning?
No, you don't need to be home. Many clients provide a key or access code. We respect your privacy and security at all times.
What is your cancellation policy?
We ask for at least 24 hours notice for cancellations or rescheduling. This helps us manage our schedule and serve all our clients effectively.
Do you bring your own supplies and equipment?
Yes, we bring all necessary cleaning supplies and equipment. However, if you prefer we use specific products you provide, we're happy to accommodate.
How long does a typical cleaning take?
Cleaning time varies based on the size of your space and type of service. A standard residential cleaning typically takes 2-4 hours. Deep cleaning or larger spaces may take longer.
What if I'm not satisfied with the cleaning?
Your satisfaction is guaranteed. If you're not happy with any aspect of our service, contact us within 24 hours and we'll make it right at no additional cost.
Do you offer recurring cleaning services?
Yes! We offer weekly, bi-weekly, and monthly cleaning schedules. Recurring clients enjoy priority scheduling and may qualify for discounted rates.
Still Have Questions?
We're here to help. Reach out and we'll get back to you as soon as possible.